Staying Connected

Your children are anxiously awaiting your letters.   To speed the process, please address the envelopes as follows:

NAME
Iroquois Springs PO Box 487
Rock Hill, NY 12775
Bunk # (Please use this after you receive your first letter from your child)

It is essential that your child receive mail within the first two (2) days of arrival. The mail takes almost 4 days to arrive, so please plan accordingly. Please provide an adequate number of stamps and envelopes for your child to write home. You should expect at least one letter each week from your child.

Please bear in mind that some letters you receive will be filled with love and joy, while others might be quite the opposite. Children’s letters are generally subject to oversimplification as well as exaggeration. Please do not panic when trying to interpret the meaning behind the letter. Letters that are sent during the first week of camp may frequently be negative due to natural adjustment and re-adjustment for campers. If you are concerned…..call us. You have placed a great trust in our ability to work with your children.

You may email your child at camp via the Parent Dashboard. We print out email daily and distribute them with the regular mail. E-mails received before 9:00 AM will be distributed in the same days, daily mail call, except on Sundays. Campers are not allowed to send email.  Please remember that campers love receiving “regular mail.” 

Through the Parent Dashboard, you may designate additional family members and friends the ability to email your children.  This feature is called the “extended family login.”

All campers will be allowed to make 2 phone calls to their parents per session.
Meaning, full-season campers will have 4 calls.

In May 2024, you will receive an email with a list of the pre-designated phone call schedule for your child.

We are excited to share with you that we have changed our system for camper phone calls to a pre-determined phone call schedule for your child’s age group. This allows us to streamline the process and avoids campers missing any activities or meals to make their phone calls. In addition to not missing out on any of the camp fun, it also allows for your camper’s Group Leaders and Counselors to be present at the phone call to support your child before, during, and after their call, if needed.

Please let us know if you would like your child to call a number other than the cell phone number we have on file (you can check the number we have on file by logging into your Parent Dashboard under “My Account”). In order to accommodate all of the calls we make at a given time slot, we can only have your child call one number; if you plan to be in separate locations, please arrange for a conference call/merged call.

• All birthday calls will occur on your child’s birthday between 1:00 PM – 2:00 PM EST. 
• Divorced families will still be able to have a separate call, but it will occur during the pre-determined time slot. (Please email office@iroquoissprings.com if this is the case) 

We know that Birthdays are VERY important to you and your child and they’re equally important to us! We want to make it as HUGE as possible for the birthday girl or boy.

If your child has a birthday while at camp…

• The entire camp will sing to them at dinner!
• They will receive a pizza party and a movie of their choice with their bunk!
• They will get a cookie cake to share with their friends!
• They will have a phone call with you. (Between 1:00 PM – 2:00 PM EST.)
• They are allowed to receive a Birthday Package (please no food/candy or bunk gifts).  Please write “Birthday Package” on it and we will hold it in the office until we deliver it on your camper’s birthday!

In an interest in placing the emphasis in camp on activities, programs and friendships, we wish to eliminate the inevitable competition and disruption caused by the receipt of toys, video games, water guns and the like. Books, magazines and stationary are fine to send as long as it is sent in a flat envelope.

We must insist that you not send ANY packages to camp. (THIS INCLUDES FEDEX, PRIORITY MAIL BOXES, AMAZON, OR ANY OTHER STORES.) IF THERE IS A SPECIAL NEED, PLEASE SPEAK WITH THE OFFICE PRIOR TO SENDING THE ITEM. We will not be accepting packages that are not in a FLAT envelope; all other packages will be refused and sent back to the shipper. We reserve the right to check all incoming packages. Please help us by alerting all friends and relatives.

During the summer, we know there may be occasions when you may want to discuss concerns you have about your child(ren).  Call the camp office at 845.434.6500, and your concerns will be directed accordingly. The camp office is typically open from 8:00 AM until 10:00 PM every day while camp is in session.

We have an answering service on after hours, who will get messages to us immediately only if it is an emergency. As always, we are always a phone call away, so please do not hesitate to contact us if we can be of assistance.